Interpersonal Skills (Completed)

Interpersonal skills is the communication skill were multiple individuals hear the interactions of other individuals. Interpersonal is the ability to getting along with others ideas and communication skills.The two interpersonal skills I will be discussing are: Language and Methods.

Language- Using positive language teaches language so that it comes across in a positive and constructive way. Using positive language helps creates an influential person, rather than an hostile or confrontational target. The use of a positive language tends to reduce conflict and improve communication between speaker/writer(s) as the language used is credible and respectable. The use of our language allows us to communicate orally, or in written form to the way of expressing ourselves and will affect whether the message is received positively or negatively. Using positive language can also express unpleasant news and can used to soften the impact using positive language. 

Using negative language can create tension and conflict between others and is advised as a threat. Using negative phrasing and language such as telling a recipient something they done is wrong and be blamed for automatically approaches conflict and causes a poor image to both individuals. The use of negative language causes distress between speakers and audiences as the bond of trust would be downgraded. The use of negative attitude defeats the purpose creating a credible and persuasive view in the eyes of your audience.

Overview- Using negative language shows a poor image to customers, and those around us. Negative attitude and phrasing can cause conflict and confrontation where it's not necessary or desired. Using positive language is the first place to start using a positive attitude. Once a person has developed the use of a positive language,it will be easier for a person to change their spoken language to present a more positive tone.

Cultural Diversity (Complete)

Every culture interprets different body language, gestures, posture and carriage and vocal noises. Communicating to audiences can be risky to handle out. Most audiences have different opinions of dialogue and gestures which is at risk to offend viewers. Audiences are diverse as some gestures can have a different meaning to another culture.

Gestures-   Nodding our head up and down would indicate yes or no, but in some countries, it means the exact opposite. In the Middle East for example, nodding our head down indicates agreement or "Yes", whilst nodding up is a sign of disagreement; The thumbs-up signal in the UK for example is an indicator of "OK" whilst in Iran the gesture is classed vulgar. While in other cultures it's an extremely offensive reference to a private body parts and a Point gesture with the wrong finger is classed as an offence. The list continues: Some countries consider a simple handshake rude, and it's always rude to hand an object to another person with our left hand in the Middle East as the left hand is used for personal hygiene in some cultures. Cultures in India consider belching as a sign of appreciation whereas in the UK it’s classed as a uncouth action.

Body Language- Body language is a non verbal communication where feelings, thoughts and intentions are expressed by physical behavior. Body language is expressed by the body posture, gestures, eye movement and the use of space in the communication environment. Body language will differ as cultures have different meaning to one another and may offend audiences.

Eye Contact - In places such as the west and and European countries eye contact is important as it shows interest  and respect towards groups. In other countries such as Japan and Africa, eye contact is addressed as disrespect. 

Facial expressions- Facial expressions is a prefix of communication and might be the only form of non-verbal communication that could be considered universal. All cultures express emotions in the same way with their facial features; an audience would determine the emotion felt from the announcer. There are multiple universal facial expressions: anger, disgust, fear, happiness, sadness and surprise. Although the cultures may not understand the accent or language, our body language and facial expressions differ as we all share the same emotions via facial emotions and body language. 

Scent- Reasonably, places like the US and the UK do not like the the stench of natural body odors and tend to purchase products such as antiperspirant and perfume to cover these smells. Many cultures such as Arabic and Asian admire the smell as its to be natural. Asian culture emphasize the importance of washing regularly to be clean.

Touch- Touch is another communicative feature in places such as the UK and the U.S.  Touch in both these countries, such as handshakes are welcoming and a sign of interest, surprise and respect in topic. However in other cultures such as Islamic and Hinduism cultures do not touch with the left hand, as it is used for bodily functions. 

Overall- Globalization has affected the way we communicate to each other as human beings. When talking to an audience, we must consider taking notice of cultural diversity and review the consequences of talking to audiences. Multiculturalism means an announcer needs to take notice of offensive gestures, body language and emotions as it will ultimately create dominance of speech or lead in a loss of interest. 

Engaging Audiences (Draft)

Engaging audiences

Engaging audiences can be both stressful or exciting. but engaging the audience is important as it involves them to express their own prospective 

1. Being genuine.

When talking to an audience people who think too highly of themselves may be perceived as arrogant and wont get interest from an audience. Talking to an audience will allow you to share your successes and achievements, but Success does not equal superiority.

2. Slowing down context.

Feeling stressed or anxious can make you feel embarrassed and talk too quickly. Trying to slow down your speech and looking your audience in the eye will provide you a calmer posture and you're less likely to stumble over words.

3. Communicate clearly.

Talking to audiences can be nerve racking for some but our spoken words is the primary attention requirement needed to spread the word. If your verbal communication isn't clear, the target audience will not be able to understand your presentation and most likely to pay attention to you.    

4. Being vulnerable.

Presenting an audience and sharing a personal story can immediately share a connection with an audience. Showing your audience a personal story can make people feel relaxed and create a better connect with yourself. Whilst talking to an audience, you don’t need be afraid to share a story or two about how you failed at something and what you learned in the process. Using this technique can disclosing the event with some emotional trust. Opening up to your audience will give your audience the chance to get to know you and realize we're all human.