Interpersonal Skills (Draft)

Language- Using positive language teaches language so that it comes across in a positive and constructive way. Using positive language helps creates an influential person, rather than an hostile or confrontational target. The use of a positive language tends to reduce conflict and improve communication between speaker/writer(s) as the language used is credible and respectable. The use of our language allows us to communicate orally, or in written form to the way of expressing ourselves and will affect whether the message is received positively or negatively. Using positive language can also express unpleasant news and can used to soften the impact using positive language. 

Using negative language can create tension and conflict between others and is advised as a threat. Using negative phrasing and language such as telling a recipient something they done is wrong and be blamed for automatically approaches conflict and causes a poor image to both individuals. The use of negative language causes distress between speakers and audiences as the bond of trust would be downgraded. The use of negative attitude defeats the purpose creating a credible and persuasive view in the eyes of your audience.

Using Intonation- Intonation is the language technique which consists on how we say things, than what we say. Intonation is to understand the expressions and thoughts that go with words. Intonation is divided into phrases known as 'tone-units'. tone units is divided into three categories: Pitch, tone and pattern. The pitch-range movement goes up and down as everybody has their own unique pitch range. Each tone unit is the fall or rise in the persons tone speaking and is known as the 'tonic-syllable'. Lastly the pattern of pitch variation is the essential meaning in the phrase's meaning. Changing the intonation can completely change the meaning of someone's phrase.  An example of intonation is the phrase 'Not again'. Using Intonation, the phrase 'Not again' can mean a surprise, humor or annoyance, but there are many possibilities. 

Overview- Using negative language shows a poor image to customers, and those around us. Negative attitude and phrasing can cause conflict and confrontation where it's not necessary or desired. Using positive language is the first place to start using a positive attitude. Once a person has developed the use of a positive language,it will be easier for a person to change their spoken language to present a more positive tone.